Privacy Policy
Last updated: March 2026
Caratly ("we", "us", or "our") operates caratly.com.au (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.
1. Information We Collect
We collect personal information when you:
- Place an order on our Site
- Create an account
- Subscribe to our newsletter
- Contact us for support
- Browse our Site (via cookies and analytics tools)
This may include your name, email address, phone number, billing and shipping address, and payment information (processed securely via Shopify Payments).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer service enquiries
- Send promotional communications (with your consent)
- Improve our website and product offerings
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service providers: shipping carriers, payment processors, marketing platforms
- Legal requirements: when required by law, court order, or government authority
- Business transfers: in the event of a merger, acquisition, or asset sale
4. Cookies
We use cookies to improve your browsing experience, analyse site traffic, and personalise content. You may disable cookies through your browser settings, though this may affect Site functionality. We use:
- Essential cookies: necessary for the Site to function
- Analytics cookies: e.g. Google Analytics (anonymised)
- Marketing cookies: e.g. Meta Pixel (opt-out available)
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and comply with applicable legal requirements. Order data is retained for a minimum of 7 years for tax and accounting purposes.
6. Your Rights (Australian Privacy Principles)
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, contact us at privacy@caratly.com.au.
7. Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, PCI-DSS compliant payment processing via Shopify Payments, and access controls. However, no method of electronic transmission is 100% secure.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
9. Children's Privacy
Our Site is not directed at children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@caratly.com.au
- Website: caratly.com.au/pages/contact